When you contact us, you are directly speaking to the owner.
We take pride in our quick response and turnaround times.
For simple tasks such as tracking orders or requesting a refund, please feel free to use our automated assistant located at the bottom right of your page.
Pre-Order FAQ
A pre-order is an item that we have ordered and are waiting for the manufacturer's embargo to be lifted so it can be shipped out.
No, in-stock items do not ship separately from pre-orders due to shipping expenses. If you prefer separate shipments, please contact us to arrange and pay for the additional shipping cost. Alternatively, we recommend placing two separate orders to avoid waiting for your pre-order items to become available.
Your order is packed and ready to ship as soon as the manufacturer's embargo is lifted. The exact date is listed on the product page, and your item will ship on that day or the next.
General FAQ
We do our best to ensure your item arrives in the described condition. Unfortunately, shipping damage can occur. All our shipments are insured, and we are happy to assist with any issues. If your item is damaged or not as described, please contact us.
We pride ourselves on our rapid turnaround times, which sets us apart from our competition. We ship out every day at 10:30 AM CST, ensuring your package is on its way with the next available pick-up.
Yes! We offer order pickups in Millbrook, AL. Please contact us to schedule an appointment.
We accept returns only for items that are defective or not as described. We do not accept returns or provide refunds for orders placed in error or due to buyer's remorse.